Maryland Alliance of Information
and Referral Systems
Board of Directors
Click on any of the names below for details.
Please feel free to contact anyone on the Maryland AIRS
Frederick County Hotline
Frederick County Mental Health Association
263 W. Patrick St., Frederick, MD 21701
Suzi is the Program Director for the Frederick County Hotline, a program of the Mental Health Association of Frederick County. The Frederick County Hotline is the 2-1-1 call center for Western Maryland providing information and referral, supportive listening, and suicide prevention and intervention. She serves on various committees in Frederick County and on the State Suicide Prevention Plan Committee. In addition to her position at the Hotline, Suzi is a certified ASIST (Applied Suicide Intervention Skills Training) trainer, a certified Crisis Worker and certified Information and Referral Specialist. Suzi has been with the Hotline for 10 years and has a BA in Psychology and a MA in Counseling.
Kirkpatrick, Vice President
Community Crisis Services, Inc.
PO Box 149, Hyattsville, MD 20781
Phone: 301-864-7095 x422
Paul is the Information & Referral Coordinator for Community Crisis Services, Inc. At Community Crisis Services, Inc. they provide the 2-1-1 call center for Prince George’s and Southern Maryland Counties Paul is a certified ASIST (Applied Suicide Intervention Skills Training) trainer and SafeTalk (Suicide Awareness For Everyone) trainer. He has been working as a telephone crisis counselor and Information and Referral Specialist for the past seven years. He is a Certified Information and Referral Specialist (CIRS) and Certified Resource Specialist. (CRS)
Ellen Greenberg, Treasurer
Director of Information Services
Jewish Council for the Aging
11820 Parklawn Drive, Suite 200
Rockville, MD 20852
Ellen is regarded as an authority on the practical issues affecting persons as they age. She possesses in-depth knowledge of the resources available to seniors and their families locally and nationally. As Director of Information Services for the Jewish Council for the Aging of Greater Washington (JCA), Ellen and her staff of Certified Information Specialists created a comprehensive database of public and private programs and services that they now use to respond to over 15,000 annual inquiries from JCA’s Rose Benté Lee Senior HelpLine and Steven M. Reich HomeCare Resource Center. In addition, Ellen crafted a specialized program—Senior HelpLine PLUS—to assist older persons and their families from across the nation with complex aging problems that call for multidimensional solutions. Ellen also oversees JCA’s Connect-A-Ride (CAR) program, a no-cost service that matches seniors with area transportation providers and often identifies subsidized rides to doctors, hospitals, and other destinations. In 2004, CAR found almost 27,000 rides for older persons. All of these programs help implement JCA’s mission of furnishing “Real-World Solutions . . . Just A Phone Call Away. Ellen holds a special certification in gerontology from the University of Maryland and also is certified by AIRS. She is currently a board member of Maryland AIRS and serves on WETA’s Community Advisory Council. Ellen is active in Montgomery County’s Vital Living Steering Committee, the Collaboration Council for Montgomery County Department of Social Services and the Grass Roots Organization for the Well-Being of Seniors (GROWS). Previously, Ellen participated in both the Maryland 2-1-1 and Montgomery County 2-1-1 Task Forces, as well as numerous other Montgomery County (Maryland) and Fairfax County (Virginia) planning initiatives.
Deborah Yare, Secretary
Howard County Office of Children's Services
3300 North Ridge Rd. #380
Ellicott City, MD 21043
Deborah has worked for Howard County Government (Department of Citizen Services) for 13 years. In her current position as Program Manager for the Office of Children’s Services, she oversees the functions of the Howard County Child Care Resource Center. She plans programs and trainings for parents and child care providers along with overseeing LOCATE: Child Care, a resource and referral program for parents seeking child care. Deborah serves as resource specialist for the Grandparents as Parents program and conducts workshops on community resources for families and children in Howard County. She serves on numerous committees in the County and plans County sponsored resource and recognition events such as Kid’s Fest, It’s a Family Affair, Preschool and Child Care Information Fair and Celebrating Successes for Children. In 2008, Deborah developed the CARE Center, a division of the Office of Children' s Services that provides general resource and referral services to parents with children - infant to 18 years old.
Director of I&A
Anne Arundel County Department of Aging
2666 Riva Road, Ste. 400
Annapolis, MD 21401
Sandy has been the Information and Assistance Program Director for the Anne Arundel County Department of Aging since 1995. She has over 25 years of experience in the provision of services to older adults, including in-home care, adult day care, residential care and discharge planning. She has a Master of Science degree in Family and Community Development and a Master’s level Certificate in Aging from the University of Maryland, College Park. She has been active in Maryland AIRS since 1995 and is a past president of the Board.
Associate Vice President
United Way of Central Maryland
First Call for Help™
100 W. Charles St, 5th floor, PO Box 1576
Baltimore, MD 21203-1576
Saundra is the Associate Vice President of the United Way of Central Maryland, and has directed United Way’s First Call for Help™, a statewide, 24-hour, comprehensive information and referral service, since 1993. Prior to her position at First Call, Saundra was employed for 12 years at the Baltimore City Commission on Aging, as Coordinator of the Baltimore City Senior Information program, Administrator of the Ombudsman program and Social Work Case Manager/Assessor in the Channeling/Gateway II program. Saundra served as the founding chair of the 2-1-1 Maryland Task Force and continues to participate in planning efforts to bring 2-1-1—3-digit dialing for community resource information and referral--to Maryland. Saundra has a B.A. in Social and Behavioral Sciences and a M.S. in Education-Counseling from the Johns Hopkins University.
Senior I&A Specialist
Maryland Department of Aging
301 W. Preston Street, Ste. 1007
Baltimore, MD 21201
Dakota works for the Maryland Department of Aging as Program Manager for the Senior Information and Assistance and Senior Care Programs and has worked in the field of aging for over 20 years. As an employee of the Maryland Department of Aging, she has been involved with several programs including: Public Guardianship, Legal Services, and Senior Assisted Housing. In her capacity as program administrator and advocate for the elderly citizens of Maryland, Dakota is currently working with the agency to develop, enhance and streamline access to long-term care services for the growing senior population in Maryland. She is frequently invited to conduct speaking engagements for senior citizens and community groups throughout the state. Dakota has a Bachelor of Science Degree form Morgan State University where she majored in Social Work with a concentration in Aging. She also studied at Case Western Reserve University in Cleveland, Ohio. Dakota has served on several boards, committees and task forces, including the Ohio Commission on Aging’s Elder Abuse Task Force, Maryland Home Energy Programs Advisory Board, Maryland Gerontology Association, and the Maryland Alliance of Information and Referral Systems. Prior to her work with MdoA Dakota was employed with the Social Security Administration and the Department of Human Resources.
Senior I&A Specialist,
Anne Arundel County Department of Aging & Disabilities
2666 Riva Road, Suite 400
Annapolis, MD 21401
Chris has worked for the Department of Aging & Disabilities since 2007. Prior to working with Anne Arundel County, he was previously a Mobile Treatment Mental Health Therapist and Psychiatric Rehabilitation Counselor for the North Baltimore Center for 2 years. Prior to that position, he served for nearly two years as a Vocational Rehabilitation Counselor for Tri-Area Rehabilitation Services, working with disabled veterans. A native of
Anne Van Benschoten
P O Box 8
Wye Mills, MD 21679
Phone: 410-822-5400 X325
Anne Van Benschoten is a Project Coordinator for Chesapeake Helps. Anne has been working for Chesapeake Helps for over eight years and has assisted in moving her I & R program from serving one county to currently serving five counties on the eastern shore of Maryland. She has received her certification in both CIRS and CRS. Anne holds a Bachelor of Science degree in Business Administration from Towson State University.top of page
Community Crisis Services, Inc.
4316 Farragut Street
Hyattsville, MD 20781
Tim Jansen, LGSW, is the Executive Director of Community Crisis Services, Inc (CCSI) “Home of the Prince George’s County Hotline” where he began his social work career as a hotline volunteer. Under Tim’s direction, CCSI has more than doubled its budget, has earned the Seal of Excellence from the Maryland Association of Nonprofit Organizations (one of only 60 such organizations in Maryland), and has been listed in the 2006 Catalogue of Philanthropy named one of the areas finest small charities. Tim is currently the Crisis Center Division Chair for the American Association of Suicidology and serves on the board of CONTACT USA.
Francie is Special Project Coordinator of Jconnect (formerly the Jewish Information and Referral Service) of Greater Washington, D.C. Along with I&R, her duties include coordinating programs for newcomers to the Washington D.C. area nad for families with new babies. She has presented at each of the last seven AIRS Conferences, as well as on the State and Regional level. Francie is a newly appointed member of the board of Maryland AIRS and a Certified Information & Referral Specialist.